Frequently Asked Questions

Boomerang Water is an onsite bottling system that efficiently sanitizes, refills, and reseals reusable bottles using purified local water. The system helps you significantly reduce single-use waste, cut overhead costs, and deliver a premium hydration experience to guests and employees.

Traditional hydration programs rely on recurring deliveries, inventory management, and disposal of waste.

Boomerang Water is a complete bottled water alternative that offers:

• A more sustainable hydration solution
• Lower long-term per-bottle costs
• Reduced delivery and supply chain reliance
• Simplified storage and inventory management
• Less operational waste handling
• A premium, branded experience for guests and employees

The Boomerang Bottling System sanitizes, fills, and caps reusable bottles on site, on demand.

By keeping water local and reusable bottles in circulation, we dramatically reduce waste, emissions, and operational cost and complexity, while still delivering the premium, sealed bottled-water experience people expect.

Boomerang is not a refill station or a bottled water delivery service – it’s a fundamentally better way to bottle water. See how we compare!

Boomerang Water is ideal for businesses seeking to cut costs, provide a premium water service, and hit ESG (Environmental, Social & Governance) goals. We serve a wide range of industries, including:

• Hotels and resorts
• Convention centers and event venues
• Cruise lines
• Corporate offices and campuses
• Manufacturing and industrial operations

Absolutely. Resorts, convention centers, corporate campuses, manufacturing plants, and other high-volume operations all benefit from the Boomerang hydration program. When daily demand is strong, the cost-per-bottle decreases significantly, creating both environmental and financial value.

Our closed-loop system purifies local water to fill reusable bottles, simplifying supply chain reliance, lowering carbon emissions, and significantly reducing or eliminating single-use waste. We provide monthly ESG reports so you can track and communicate your sustainability impact with clarity and confidence.

Boomerang’s client portal provides real-time insights into your on-site bottling system, including production rates, cycle counts, operator efficiency, and machine diagnostics. With this data, you can monitor performance at a glance, spot trends over time, and make informed decisions about labor, distribution, and inventory.

As recovery rates increase and bottles are reused more frequently, you’ll also see the economics of reuse at work – helping reduce the all-in cost per bottle while delivering measurable sustainability impact.

Guests and employees need plentiful, great-tasting water that they can drink with confidence. Boomerang provides all of that – with the added benefit of premium, reusable packaging that feels as good as it functions.

When you thoughtfully place Boomerang Water throughout your property, you not only enhance comfort and convenience, but you also showcase your commitment to health and wellness and to water sustainability and other ESG practices. The result is an elevated hydration experience that reflects quality and care.

A closed-loop system describes an approach where materials and resources are kept in continuous use rather than being discarded after a single cycle. It’s a widely recognized term within the sustainability and circular economy ecosystem, commonly used in manufacturing, water management, and resource efficiency.

In the context of Boomerang Water, it means bottles are sanitized, filled, and distributed, and then recovered for reprocessing – creating a more efficient, responsible approach to hydration.

The Boomerang Water Program follows three steps: Process, Distribute, Recover.

1. Process: Bottles are sanitized, filled, capped, and sealed using purified local water.
2. Distribute: Refilled bottles are placed at distribution points across the property
3. Recover: Guests and employees return reusable bottles to recovery stations.

Recovery refers to guests and staff returning their empty Boomerang bottles to designated stations so the bottles can be sanitized, refilled, capped, and redistributed for use. Strong recovery closes the loop and reduces per-bottle cost.

Most Boomerang properties achieve return rates greater than 80%, supported by clear signage and guest- and employee-facing marketing materials – all of which our in-house design team can provide.

Most users adapt quickly because the process is intuitive. Clear signage and attractive bottle design naturally encourages reuse, and the presence of return stations reinforces the closed-loop system. Within days, recovery rates typically rise to consistent levels.

Successful recovery relies on two things: clear messaging and convenient placement of recovery stations. We will work with your team to map distribution and recovery points, craft communication, and establish a recovery workflow that supports both convenience and guest/employee engagement.

Most clients achieve return rates above 80%, even in large, dynamic environments.

Yes. Before entering the Boomerang Bottling Machine, your local water passes through a reverse osmosis membrane and undergoes UV treatment. The result is great-tasting, purified still water delivered in reusable packaging. Additionally, water tests screen for 50 species of coliform bacteria.

Review our Certifications & Compliance page for more information.

Not at all. Boomerang’s aluminum and glass bottles are designed for repeated reuse without affecting taste. Our purification process ensures consistently clean, great-tasting water regardless of where the system is installed.

The Boomerang Bottling Machine holds 48 bottles at a time. Depending on your configuration, you can process 300 to 500 bottles per hour – thousands per day – ensuring a reliable supply for high-volume operations.

Boomerang offers four types of reusable bottles tailored to the different needs of your property. All bottles are processed in the same machine and fit in standard refrigerators, coolers, and vending machines.

• 325 ml Aluminum – Ideal for pool, golf, and outdoor areas
• 500 ml Aluminum – Versatile for general distribution, guest rooms, and staff hydration
• 500 ml Glass – Perfect for in-room placement, wellness spaces, and reception areas
• 700 ml Glass – Designed for dining, meetings, events, and extended-use settings

Stock bottles are standard-issued Boomerang bottles that are ready to deploy right away. They’re ideal if you want the fastest path to program launch and offer a clean, professional look with minimal lead time.

Custom bottles give you more control over branding and design. You can choose from multiple levels of customization – from simple logo placement to fully custom bottle designs developed in partnership with our in-house design team – so your bottle inventory aligns with your property’s aesthetic and sustainability story.

Getting started is straightforward. Most properties move from proposal to installation in about 90 days, following four key steps:

• Initial Proposal: Custom plan tailored to your property’s needs
• Site Feasibility: Visit to assess utilities, layout, and installation options
• Bottle Program: Development of your bottle design, branding, and recovery strategy
• Contract & Installation: Delivery, setup, testing, and team training

The Boomerang hydration program has two parts:

1. Bottling System Lease – Monthly lease for the Boomerang Bottling Machine, ongoing servicing and monitoring, operator training, and monthly ESG reporting
2. Supply Agreement – Consumables, like bottle caps and cleaning supplies.

Customers who choose stock bottles can go live in as few as 30 days from initial proposal to installation. Those who opt for custom bottles typically begin distribution within 90 days. Let’s talk about launching Boomerang Water at your property – connect with us!

The Boomerang Bottling System requires approximately 8’ x 16’ of floor space in a covered, back-of-house or utility area. The system is configurable in linear or cornered layouts and can be incorporated into existing workflows. All we need to complete your set up is a power source, water input, and a drain line.

During your feasibility study, our team will assess your space, confirm utility requirements, and recommend the optimal layout for a smooth installation and efficient operation.

The Boomerang installation team will complete the system installation on your site, provide comprehensive multi-session training, and communicate standard operating procedures. Our Support & Service team then provides ongoing service and maintenance, remote system monitoring, and routine onsite support.

Should an equipment issue arise, built-in diagnostics notify you immediately, and our team provides direct troubleshooting and service to keep your system operating with minimal downtime.

If you need system assistance, please contact our team.

No. The Boomerang hydration program is semi-automated – it’s purpose-built for ease of use. Most properties fold program management into existing roles, and we can help you determine the most efficient staffing approach during your site feasibility study.

Following on-site system installation, our team will provide comprehensive training with operational staff. Our Support & Service team also provides ongoing service and maintenance, remote system monitoring, and quarterly check-ins onsite.

Yes. Boomerang bottles are intentionally sized to work with most standard coolers, refrigerators, and beverage merchandising equipment. We also offer custom-branded vending options if you’d like to elevate the experience further.

Boomerang Water is designed to grow with you. Whether you plan to expand distribution areas, increase volume, or extend the program across your enterprise, Boomerang can support your strategy with additional bottles, equipment, or recovery solutions as needed.

Our in-house design team provides a full suite of tools to help you confidently launch Boomerang at your site, including branded signage, bottle messaging, recovery station materials, and digital signage. These assets help educate your guests, employees, and visitors about Boomerang Water and reinforce your commitment to sustainable water practices.

Absolutely. Our design team can help refine language, colors, and layouts to align with your brand identity and sustainability narrative. Whether you want a minimal, luxury aesthetic or a bold, educational approach, we tailor bottle designs and collateral to your environment.

We ensure your team feels confident introducing the program and highlighting its benefits. During training, the Boomerang team provides:

• Simple talking points
• Program explanation scripts
• Best practices for handling questions
• Tips for reinforcing recovery behavior
• Educational marketing materials